Customer Care
Return & Exchange Policy
At Boutique Roula, we strive to ensure your complete satisfaction with every purchase.
Exchanges
We offer exchanges only. Please note that refunds are not available.
Items may be exchanged within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- All original tags are attached
Non-Exchangeable Items
We do not accept exchanges for:
- Sale or discounted items
- Items damaged after delivery
Exchange Process
All exchange requests must be communicated in advance. Exchanges are subject to product availability.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item received is damaged or incorrect.
Need Help?
For any questions or exchange requests, please contact us:
Contact us